Privacy Policy

Effective Date: October 20, 2024

This Privacy Policy describes how NMHIC ("we," "us," or "our") collects, uses, and shares personal information when you use our website nmhic.net (the "Site") and our services (the "Services"), including the Counselor Connect platform.

1. Information We Collect

We collect several types of information from and about users of our Site and Services, including:

Personal Information: This may include your name, email address, phone number, date of birth, and other information you provide when you register for an account, request an appointment through Counselor Connect, or fill out a form on our Site.

For counselors, this may also include profile information, areas of expertise, and availability.

Usage Data: We collect information about how you use our Site and Services, such as the pages you visit, the links you click, the counselors you view, and the appointment requests you make.

Device Information: We collect information about the device you use to access our Site and Services, such as your IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and improve our Site and Services, including the Counselor Connect platform.
To facilitate communication between visitors and counselors, including appointment requests and scheduling.
To personalize your experience on our Site and Services based on your preferences and usage patterns.
To analyze trends and usage patterns to improve our Site and Services.
To protect against fraud, abuse, and unauthorized access.
To comply with applicable legal obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

With Counselors: If you submit an appointment request through Counselor Connect, your information will be shared with the counselor you contacted.
Service Providers: We may share your information with third-party service providers who assist us in providing our Site and Services (e.g., hosting providers, email service providers, payment processors).
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, a court order, or a government request.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Your Choices

You have the following choices regarding your personal information:

Access and Correction: You can access and correct your personal information by logging into your account or contacting us.
Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
Appointment Requests: You can choose not to submit appointment requests through Counselor Connect.

5. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

This includes using industry-standard security protocols and encryption technologies. However, no method of transmission over the Internet or method of electronic storage is completely secure.

6. Children's Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.